Desktop Support Technician

Precision Resources • Birmingham, AL

2d • $22 - $26

About The Position

Precision Resources, a division of the Trimarc Group, Inc. is currently searching for an experienced Desktop Support Technician to join a Birmingham-based client. This is an excellent contract to permanent opportunity with one of Birmingham's premier employers. Pay ranges from $22 to $26 hourly - depending on how well someone aligns with the role. Qualified individuals will be able to: Provide advanced support of computer systems and other hardware peripherals. Interact with users and provides clear and useful instruction and training. Proactively support current needs, maintains awareness of possible future needs and clearly communicates these needs to the client as well as management. Provide detailed problem resolutions, logs progress and actively monitors issues assigned to them in the incident tracking system. Maintain a solid working knowledge of all the equipment and systems in use at assigned sites.

Requirements

• Minimum of 2 to 4 years of hands-on support experience - in an Enterprise environment.
• Experienced with system image creation and deployment preferred.
• Highly proficient in the operation and functionality of Microsoft Windows Operating Systems and Microsoft Office applications.
• Skilled in advanced technical deductive problem solving and can promptly detect, analyze and resolve computer software and network problems - sometimes with little time or data.
• Ability to manage difficult client situations, responds promptly to client needs and solicits client feedback to improve service.
• Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
• Shows leadership as a team player and is expected and encouraged to participate in a team-oriented environment and mentor less-experienced team members.
• US Citizen or Green Card holder only!
• Client will not provide sponsorship.
• Third party candidates will not be considered.

Nice To Haves

• Experienced with system image creation and deployment preferred.

Responsibilities

• Provide advanced support of computer systems and other hardware peripherals.
• Interact with users and provides clear and useful instruction and training.
• Proactively support current needs, maintains awareness of possible future needs and clearly communicates these needs to the client as well as management.
• Provide detailed problem resolutions, logs progress and actively monitors issues assigned to them in the incident tracking system.
• Maintain a solid working knowledge of all the equipment and systems in use at assigned sites.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed