Desktop Support Technician
About The Position
We are seeking a Desktop Support Technician to join our IT support team. This mid-level role is responsible for providing Tier II technical support and managing Audio-Visual (AV) systems across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting both end-user hardware and AV environments. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Requirements
- 2-4 years of experience in IT support, with a focus on Tier II troubleshooting.
- Hands-on experience with AV systems (e.g., Zoom Rooms, Teams, POM, Crestron).
- Familiarity with Windows and macOS environments.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple tasks.
Nice To Haves
- 365 End-Point User Experience.
- AV certification or training is a plus.
- Knowledge of networking fundamentals and remote support tools.
Responsibilities
- Provide Tier II support for hardware, software, and network-related issues escalated from Tier I.
- Troubleshoot and resolve issues with AV systems, including conference room setups, projectors, digital signage, and video conferencing tools.
- Respond to service requests and incidents via ticketing system, phone, and email.
- Document issues, resolutions, and procedures in the IT knowledge base.
- Collaborate with IT teams to ensure timely resolution of technical problems.
- Assist in the setup and support of meetings, presentations, and events requiring AV equipment.
- Maintain inventory of AV and IT support equipment.
- Support onboarding and offboarding processes, including device setup and recovery.
Benefits
- medical coverage
- state-mandated sick leave
- other benefits designed to support your well-being and work-life balance
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What This Job Offers
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
