Desktop Support Technician

TEKsystems • Happy Valley, OR

38d • $20 - $25 • Onsite

About The Position

We are seeking a hands-on Tier 1 Desktop Support Technician to assist with hardware and software support across multiple locations. This role involves device setup, decommissioning, and on-site technical tasks, ensuring smooth operations for end users.

Requirements

• Basic knowledge of Windows operating systems and common desktop applications.
• Familiarity with imaging tools and deployment processes.
• Strong customer service skills and ability to work independently.
• Willingness to travel to branch locations as required.

Nice To Haves

• Previous experience in hardware refresh or deployment projects is a plus.

Responsibilities

• Unbox, image, and perform post-image setup for desktops and laptops, following standardized deployment procedures.
• Decommission old workstations, ensuring proper data handling and compliance with organizational policies.
• Conduct branch runs for hardware-related tasks, including card machine replacements and other on-site equipment support.
• Provide hands-on assistance for various technology needs, including peripheral setup and troubleshooting.
• Maintain accurate documentation of work performed and escalate issues as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees