Desktop Support Technician
About The Position
The IT Support Engineer plays an integral role in maintaining operations of our IT services and productivity of our end users. The IT Support Engineer will be actively involved in both daily operations as well as project related work. Daily operations will entail coordination and execution of technical support services for users of the company's IT systems including incident and request response and resolution. These activities include responding to user problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing user training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services.
Requirements
- Must have strong organizational, time management and communication (written and verbal) skills
- Must have strong technical trouble shooting and analytical skills.
- Must have a minimum of 2 years IT technical support experience.
- Must have experience supporting mobile devices (iPad/iPhone)
- Demonstrated ability to work with a wide variety of people, with an emphasis on understanding and appreciating cultural differences.
Nice To Haves
- Experience in the pharmaceutical, biotech, or life sciences industries preferred.
Responsibilities
- Technical Support
- Respond and resolve to IT incidents and requests.
- Deploy and maintain software and hardware related components necessary to deliver IT services.
- End User Training
- Deliver periodic trainings on user-relevant topics.
- Software and Hardware Inventory
- Maintain an accurate inventory of end user hardware and software.
- Ship equipment as necessary.
- System Administration
- Maintenance and utilization of MDM system.
- Configuration and maintenance of Active Directory policies and OUs.
- Re-image laptops using system image
- Other duties as required or directed by the Manager
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
