Desktop Support Technician - Buffalo

Velocity Network Inc • Erie, PA

8d • Onsite

About The Position

Velocity Network, based out of Erie, PA, is a leading enterprise-class technology services firm recognized for its advanced technologies, innovative solutions, and outstanding customer support.
We are seeking a skilled onsite Desktop Support Technician to work in the Buffalo area to provide hands-on technical assistance to end-users, ensuring minimal downtime and optimal system performance. This role involves troubleshooting hardware, software, and network issues directly at our location while maintaining compliance with security standards.

Requirements

• Strong knowledge of Windows and macOS environments
• Strong knowledge with Microsoft Teams and SharePoint Online, with experience in SharePoint on-premises considered a plus
• Familiarity with Lenovo and / or MSI hardware
• Familiarity with networking fundamentals and remote support tools
• Excellent problem-solving skills
• Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members
• Experience with hardware troubleshooting and repair
• Knowledge of networking and cabling standards
• Strong organizational and time-management skills
• Experience with Zebra, Brady, or Datamax label printers a plus

Nice To Haves

• Experience with Zebra, Brady, or Datamax label printers a plus
• Strong knowledge with Microsoft Teams and SharePoint Online, with experience in SharePoint on-premises considered a plus

Responsibilities

• Provide onsite support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain operating systems and applications.
• Document support activities accurately and maintain records.
• Escalate complex technical problems to appropriate IT teams.
• Implement best practices for desktop management.
• Assist with hardware and software lifecycle planning.
• Perform hardware installations, upgrades, and repairs.
• Ensure network connectivity and peripheral functionality.
• Maintain compliance with security and operational standards.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts/Section 125 Plan
• 401(k) Savings Plan with a company match
• Life Insurance
• Short Term Disability Insurance
• Paid Time Off
• Sick Time
• Paid Holidays
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed