Desktop Support Technician
About The Position
• Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix • This position will be 100% onsite. supporting a station at an international hub of over 200 users. ( high profile site) • Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues. • Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities. • Ticketing Tool Required (preference ServiceNow their system is GSN) • Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates) o Active Directory: Able to make changes to profiles, security settings, etc. • Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level. • Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction
Requirements
- Advanced knowledge of managing workstation, laptops and handheld tablet devices
- Resource will be able to leverage toolsets for workstation image, troubleshooting and hardware/software break fix
- Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues
- Ticketing Tool Required (preference ServiceNow their system is GSN)
- Active Directory: Able to make changes to profiles, security settings, etc.
- Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level.
- Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks.
- Candidate must maintain a high standard of customer service and satisfaction
- Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary.
- This position may require bending, lifting, and/or pulling.
- Technicians will require the ability to lift up to 30lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
Nice To Haves
- Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities.
- Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred.
- Technical certifications preferred – CompTIA A+
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
