Desktop Support Technician - Sheriff - 2:30pm - 11:15pm
About The Position
The Wake County Sheriff’s Office (WCSO) invites applications for the position of Desktop Support Technician within our Computer Technology and Support Services Division. If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity and join our dynamic team. Essential Functions: Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally Manage multiple support tickets simultaneously to ensure efficient problem resolution Diagnose and resolve hardware and software issues to maintain optimal system functionality Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members Image and configure desktop and laptop computers to meet organizational needs Participate in an on-call rotation to provide support as needed Perform all assigned duties after six moths of on the job training on day shift About Our Team Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the WCSO offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The Wake County Sheriff’s Office is an equal opportunity employer and encourages candidates from all backgrounds to apply. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Requirements
- Associates degree in Computer Science, Information Systems, Computer Engineering or a related field
- Two years of experience in information systems support may be substituted for the degree requirement
- Valid Driver's License and "safe" driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Nice To Haves
- Bachelor’s in Computer Science, Information Systems, Computer Engineering, or a related field
- Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel
- Solid understanding of customer service principles and practices
- Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services
- Please include ALL prior work experience on your application and resume.
Responsibilities
- Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance
- Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally
- Manage multiple support tickets simultaneously to ensure efficient problem resolution
- Diagnose and resolve hardware and software issues to maintain optimal system functionality
- Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members
- Image and configure desktop and laptop computers to meet organizational needs
- Participate in an on-call rotation to provide support as needed
- Perform all assigned duties after six moths of on the job training on day shift
Benefits
- Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
- offering employees and covered spouses free access to the Employee Health Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
