Desktop Support Technician (Temp)
About The Position
Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 2-3+ years in desktop support and the ability to work autonomously. Essential Duties and Responsibilities Installs and maintains hardware and software products and configures PC equipment according to department standards. Identifies, evaluates, and corrects hardware, software, or operations problems. The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network Opens, assigns, and escalates support tickets based on importance and priority. Answers IT Support calls and resolves technical problems. Monitors IT support ticket system to ensure proper ticket handling. Communicates with customers the status of tickets and problems. Documents and implements standard operating procedures. Performs adds/moves/changes of computer equipment. Performs computer training for employees, as requested. May be required to work weekends and overtime occasionally. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Ability to conduct research into issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Familiarity with desktop imaging software, specifically Intune
- Experience with Microsoft Windows environment and Office 365 Tenant Administration
- Experience with IT ticket tracking system (ServiceNow)
- Knowledge of current technological developments and trends in the area of expertise.
- Demonstrated ability to handle multiple assignments with attention to detail.
- Ability to prioritize and meet deadlines consistently.
- Ability to maintain and secure sensitive/confidential information.
- A Bachelor's degree in information technology, computer science, or related field preferred.
- Minimum 2 years' experience in Desktop Support or related role
Nice To Haves
- Experience with Mac computers in a corporate environment a plus
Responsibilities
- Installs and maintains hardware and software products and configures PC equipment according to department standards.
- Identifies, evaluates, and corrects hardware, software, or operations problems.
- The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network
- Opens, assigns, and escalates support tickets based on importance and priority.
- Answers IT Support calls and resolves technical problems.
- Monitors IT support ticket system to ensure proper ticket handling.
- Communicates with customers the status of tickets and problems.
- Documents and implements standard operating procedures.
- Performs adds/moves/changes of computer equipment.
- Performs computer training for employees, as requested.
- May be required to work weekends and overtime occasionally.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
