Desktop Support Technician (2nd Shift)
About The Position
We are seeking a skilled IT Support Technician to provide comprehensive technical support across a variety of hardware, software, and network systems. This role requires strong troubleshooting abilities, excellent customer service skills, and the ability to work independently in a fast-paced environment. This is a second shift position. Hours will be Sunday-Thursday, 4PM to Midnight, on a 35 hour work week. Training will be M-F, 8-4 or 9-5. Qualifications: 2–4 years of relevant IT support experience. Experience in healthcare environments is a plus. A+ Certification is preferred but not required. Key Responsibilities: Device Imaging, Deployment & Configuration: Perform computer imaging and system upgrades. Deploy PCs, printers, and Wyse terminals, including setup and configuration. Configure and support mobile devices (iPhones, iPads). Install and support clinical and enterprise software applications. Customer Service & Communication: Communicate technical concepts, policies, and solutions clearly and professionally to end users. Deliver one-on-one training and guidance to users and help desk staff on hardware/software usage and standard procedures. Provide exceptional customer service with a proactive, solution-oriented approach. Ensure consistent messaging aligned with our customers standards and practices. Technical Support & Troubleshooting: Analyze and resolve system failures to maintain smooth daily operations. Conduct routine rounds to verify equipment functionality. Enforce electronic and physical security policies for IT assets and infrastructure. Support and maintain end-user infrastructure including PCs (Windows/Mac), printers, LAN, AV, video conferencing, and telephony systems. Troubleshoot and resolve hardware/software issues and provide recommendations for upgrades or replacements. Perform proactive diagnostics and virus checks on desktop systems. Documentation & Ticketing: Create and maintain documentation for problem resolutions, tool configurations, and user guides. Monitor and manage tickets in the Front Range system, documenting actions and closing requests within SLA timelines. Ensure compliance with administrative tasks such as Innotas updates, journal entries, and standardized communication templates.
Requirements
- Desktop
- Support
- Troubleshooting
- Hardware
- Active directory
- Customer service
- Deployment
- windows 11
- MDM
- Windows
- Technical support
- Mac
- Printers
- O365
- Install
- Ticketing system
- Outlook
- Microsoft office
- 2–4 years of relevant IT support experience
Nice To Haves
- Experience in healthcare environments is a plus.
- A+ Certification is preferred but not required.
Responsibilities
- Perform computer imaging and system upgrades.
- Deploy PCs, printers, and Wyse terminals, including setup and configuration.
- Configure and support mobile devices (iPhones, iPads).
- Install and support clinical and enterprise software applications.
- Communicate technical concepts, policies, and solutions clearly and professionally to end users.
- Deliver one-on-one training and guidance to users and help desk staff on hardware/software usage and standard procedures.
- Provide exceptional customer service with a proactive, solution-oriented approach.
- Ensure consistent messaging aligned with our customers standards and practices.
- Analyze and resolve system failures to maintain smooth daily operations.
- Conduct routine rounds to verify equipment functionality.
- Enforce electronic and physical security policies for IT assets and infrastructure.
- Support and maintain end-user infrastructure including PCs (Windows/Mac), printers, LAN, AV, video conferencing, and telephony systems.
- Troubleshoot and resolve hardware/software issues and provide recommendations for upgrades or replacements.
- Perform proactive diagnostics and virus checks on desktop systems.
- Create and maintain documentation for problem resolutions, tool configurations, and user guides.
- Monitor and manage tickets in the Front Range system, documenting actions and closing requests within SLA timelines.
- Ensure compliance with administrative tasks such as Innotas updates, journal entries, and standardized communication templates.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
