Desktop Support Technician

TEKsystems•Fort Lauderdale, FL

15h•$20 - $25•Onsite

About The Position

We are seeking a Desktop Support Technician with strong experience supporting Windows environments. This role provides Tier I–II technical assistance to end users, focusing on troubleshooting Windows 10/11 systems, core productivity applications, and enterprise tools. The technician will handle support requests across phone, email, and in‑person interactions while delivering excellent customer service.

Requirements

Strong experience supporting Windows environments
Experience troubleshooting Windows 10/11 systems, core productivity applications, and enterprise tools.

Responsibilities

Provide Tier I–II support for end users running Windows 10/11, including OS configuration, performance troubleshooting, updates, and patching.
Diagnose and resolve issues involving Windows desktops, laptops, Microsoft Office applications, printers, VPN clients, and network connectivity.
Support core Windows features such as user profiles, BitLocker, file permissions, mapped drives, and system policies.
Assist with troubleshooting Outlook, Teams, OneDrive sync issues, and other Microsoft 365 applications.
Guide users through troubleshooting steps and communicate solutions in a clear, user‑friendly manner.
Log, track, and prioritize tickets in the IT service management system.
Ensure timely response and resolution of Windows‑related incidents and requests.
Escalate advanced OS, networking, or system issues when necessary while maintaining ownership until completion.
Assist users with workstation setup, including Windows device imaging, configuration, domain join, profile migration, and software installation.
Help with setting up peripherals such as monitors, docking stations, printers, and VoIP devices.
Provide basic training on everyday Windows functions, common applications, and best practices.
Maintain accurate technical records, including troubleshooting steps, resolutions, and system updates.
Develop and update knowledge base articles for recurring Windows issues such as password resets, printer troubleshooting, VPN configuration, and mapped drive problems.
Work closely with system administrators and network teams to resolve issues related to Active Directory, Group Policy, DNS, DHCP, and domain connectivity.
Communicate clearly with technical and non‑technical staff to ensure smooth operations and outstanding user support.
Demonstrate reliability, professionalism, and strong customer‑service communication skills.