Desktop Support Technician
About The Position
ABOUT TTI Techtronic Industries is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction, and infrastructure industries. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. At TTI Anderson, our brands RYOBI and HART are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity, and compelling innovation. This position will be onsite M-F 8am - 5pm JOB SUMMARY Install, configure and maintain company hardware, software, and operating systems.
Requirements
- Associates degree in related field or equal years of field experience
- 2 Years of Experience
- A+ Certification Preferred
- Knowledge of specific systems or technologies
Responsibilities
- Configure and deploy hardware to new users and upgrade existing equipment when necessary.
- Perform DUO administration for users switching phones or needing resets.
- Perform laptop imaging and set up for new and existing employees
- Provide encryption keys to users as required
- Provide support and troubleshooting for all company hardware and software
- Install and configure desktop software
- Manage Desktop Support incident queue in Service Now completing or assigning tickets as necessary
- Update tasks with periodic problem status and resolution information
- Recommend equipment purchases as needed
- Perform asset management tasks as required
- Perform inventory of computer supplies as required
- Perform necessary Windows updates
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
