Desktop Support Technician

City of New York•New York, NY

16d

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work. The Desktop Support unit has a user base of approximately 2,000+ employees and consultants, and 10 locations throughout the 5 boroughs of New York City. Desktop support services are needed daily to aid in the monitoring, maintenance, and support of desktop services and systems throughout the agency, assigning resources to ensure smooth operations. Reporting to the Desk Support Manager, the duties and responsibilities of the Desktop Support Technician will include but not be limited to the following:

Requirements

ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (OPERATIONS) CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW.
PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT COMPUTER SPECIALIST (OPERATIONS).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
This position will require independent work and may require travel to work locations in any of the 5 boroughs, overtime and/or on-call support after hours and/or weekends as needed.
COMPUTER SPECIALIST (OPERATION - 13622 Qualifications (1) A four-year high school diploma or its educational equivalent plus a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or (2) A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or (3) A four-year high school diploma or its educational equivalent and five years of satisfactory, fulltime experience as described in “1” above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or (4) A satisfactory combination of education and/or experience which is equivalent to “1,” “2,” or “3” above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.

Responsibilities

Special projects, requiring after-hours support, weekend support.
Construct, install, and test customized configurations based on various platforms and operating systems.
Assess and implement performance upgrades to desktops and laptops, including installation of memory, CPU, and RAID controllers.
Receive and respond to incoming alerts, calls, emails, pages, tickets and/or work orders regarding incidents and/or requests.
Prepare applications for desktop performance monitoring and provide performance statistics with metrics reports.
Collaborate with technology team members to troubleshoot, assess, and resolve security issues.
Create and maintain a working log detailing all required system updates, as well as the date of completion, documentation related to software, processes, and service records.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Perform special ad hoc requests and related duties consistent with the scope and intent of the position.
This position may require travel and work outside of different locations based upon projects.