DESKTOP SUPPORT TECHNICIAN BDCI

The Honickman Companies • Pennsauken, NJ

23h • $60 - $70

About The Position

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices operate efficiently. The ideal candidate is a strong communicator, self-motivated, and experienced in supporting a wide range of enterprise technologies.

Requirements

• 3–5 years of experience in desktop or end-user support within a corporate environment
• Strong working knowledge of:
• Microsoft 365 (O365)
• Active Directory
• Windows 11
• VPN technologies and remote access tools
• Basic networking concepts (LAN/WAN troubleshooting)
• Experience with laptop imaging and deployment processes
• Experience supporting mobile devices (iOS and Android)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to work independently and manage multiple priorities
• Local travel up to 20%

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
• Experience supporting Lenovo hardware in an enterprise environment
• Familiarity with ITIL practices or structured ITSM service management environments

Responsibilities

• Provide day-to-day desktop support for end users, including hardware, software, and peripheral troubleshooting
• Support and maintain Windows 11 environments, including system configuration and issue resolution
• Administer and support Microsoft 365 (O365) services including Outlook, Teams, and OneDrive
• Manage user accounts, permissions, and distribution lists in Active Directory
• Support collaboration tools including Microsoft Teams and Webex
• Update and maintain our Asset database, ensuring we are tracking our deployed and in stock assets.
• Perform laptop imaging, provisioning, and deployment using standard corporate tools and processes
• Troubleshoot and support network connectivity issues, including basic LAN/WAN diagnostics
• Provide VPN support and troubleshoot remote access issues
• Support and troubleshoot RSA security solutions (multi-factor authentication)
• Provide printer setup, maintenance, and troubleshooting support
• Deliver mobile device support for both Apple (iOS) and Android platforms
• Manage devices using Mobile Device Management (MDM) platforms
• Create knowledge base articles and help maintain our library.
• Document issues, resolutions, and processes in the IT ticketing system
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Collaborate with other IT teams to escalate and resolve complex issues

Benefits

• Excellent benefits which include medical, dental and vision.
• Eligibility in benefit plans begin the first of the month following 60 days of employment.
• Six (6) days of sick leave
• Two (2) weeks of vacation accrued throughout the year
• Nine (9) Company Paid Holidays
• A 401K Plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees