Desktop Support Technician
About The Position
Provide desktop support via phone, remote tools, and onsite assistance Investigate, diagnose, and resolve computer-related issues reported by staff statewide Troubleshoot and repair hardware issues, including physical component replacement Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades Analyze system performance and take corrective actions to restore acceptable performance levels Install, configure, test, and troubleshoot software and hardware Address version compatibility issues and modify configurations as needed Maintain installation documentation and contribute to the knowledge library Communicate ticket status and resolutions to affected users Escalate unresolved issues appropriately Work with vendors to research, evaluate, and test new or improved hardware and software solutions Establish and recommend system defaults and best practices
Requirements
- Minimum 2 years of experience supporting desktops in an enterprise environment
- Experience troubleshooting Windows operating systems (Windows 9x/2000/XP/NT/Vista/7)
- Basic networking knowledge including TCP/IP and UDP
- Experience with Microsoft Office
- Basic experience with Active Directory
- Strong verbal and written communication skills
- Strong learning ability and teamwork skills
Responsibilities
- Provide desktop support via phone, remote tools, and onsite assistance
- Investigate, diagnose, and resolve computer-related issues reported by staff statewide
- Troubleshoot and repair hardware issues, including physical component replacement
- Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades
- Analyze system performance and take corrective actions to restore acceptable performance levels
- Install, configure, test, and troubleshoot software and hardware
- Address version compatibility issues and modify configurations as needed
- Maintain installation documentation and contribute to the knowledge library
- Communicate ticket status and resolutions to affected users
- Escalate unresolved issues appropriately
- Work with vendors to research, evaluate, and test new or improved hardware and software solutions
- Establish and recommend system defaults and best practices
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
