Desktop Support Technician

UNION SUPPLY GROUP INC•Obetz, OH

7d•$65,000 - $75,000•Onsite

About The Position

This position will be responsible for providing administration, configuration, and support of the Union Supply Information Systems including Warehouse Management System, MS Dynamics AX, Email, file share, phone system, wireless warehouse equipment, RF guns, network switches, desktop PC's, laptops, printers, copy machines, etc. The primary work location will be the warehouse in Groveport, Ohio, but this position will also require occasional travel to other Union Supply warehouse and office locations, including USG joint venture warehouses that are in or near correctional facilities. This position will provide support for Information System hardware and software for users in office and warehouse environments.

Requirements

A minimum of 3 years of PC support, technology support, and/or Help desk experience.
A minimum of 2 years of experience with configuring and supporting computer hardware and software solutions.
A minimum of 1-year of experience in Warehouse operations with a general knowledge of critical IT components is needed to maximize uptime efficiency.
Must have a good working knowledge of and experience with configuring and managing the following software:
Microsoft Windows Server 2008 thru 2022 Operating Systems
Microsoft Windows 10/11 Operating Systems
Microsoft Exchange Server 2010-2016 and Outlook
Microsoft Active Directory, DNS, DHCP, RDSH
Microsoft Office products, Office 365
Endpoint protection to include virus and malware detection on servers, user PC’s, and laptops
Security Awareness Training
Video Surveillance and recording systems.
RF Gun configuration and management (required within 30 days of hire)
ManageEngine ServiceDesk Plus Desktop Central (required within 30 days of hire)
Screen connect or similar remote-control software (required within 30 days of hire)
Orion Solarwinds (required within 60 days of hire)
Data and Voice network architecture, configuration, and support
Network and server security best practices
Microsoft Dynamics AX (required within 6 months of employment)
Excellent communication and interpersonal skills
Effective troubleshooting and analytical skills
Ability to remain calm under pressure and focus on assigned tasks
Work in a team environment
Ability to maintain hardware and cabling at heights with a ladder or scissor lift.

Nice To Haves

Technical degree from 2 years or 4-year accredited college, university, or technical school
CompTIA A+
CompTIA Network+ or Security+
Microsoft (MCSE)

Responsibilities

Configure, support, and maintain desktop computers, laptops, and printers in office and warehouse settings.
Provide support to users relating to both hardware and software problems on their PC’s, laptops, printers, IoT equipment, office phones, and cell phones.
Configure and maintain wireless warehouse elements such as WLAN controllers, switches, Access Points, and RF guns. This includes the configuration and support of Symbol RF guns and the coordination of their repair by outside parties.
Use USG’s OS imaging system to facilitate the efficient deployment of OS images on desktop PC’s and laptops.
Manage and verify the successful deployment of OS and application patches on all servers and Information Systems equipment assigned and provide weekly written status reports to the CTO to ensure compliance objectives are met.
Complete work orders such as installing computers, connecting, and moving devices, and installing new or replacing failed components in computers, servers, and other IT systems.
Close all assigned Service Requests and Incidents in a timely manner with accurate and appropriately detailed descriptions of steps taken to resolve the reported issue or complete the assigned tasks/requests.
Perform software and firmware upgrades on all PC’s, laptops, IoT devices, RF guns, and servers and systems as requested by USG IT management.
Request approval for and maintain a written log of all software updates deployed and configuration changes made on all network elements or systems.
Provide deployment assistance and ongoing support for the USG ERP platform (MS Dynamics AX) when requested in writing via electronic mail or the USG Incident Management system.
Configure and maintain Video Surveillance systems, including the NVR’s, the cabling, and deployment and replacement of cameras as needed.
Configure and maintain secure and properly segmented Local Area Networks (LAN) to effectively prevent access to sensitive or confidential information by unauthorized parties.
Work with USG IT Support staff to support and maintain secure Wide Area Networks (WAN) that provide redundant routes between all USG locations.
Effectively use the SolarWinds Network, Application, and IP Address Management modules deployed at USG to monitor network, server, and application performance.
Use deployed Intrusion Detection Systems (IDS), Data Loss Prevention (DLP), and security monitoring systems that are installed at Union Supply to maintain the privacy of USG and customer information and systems.
Establish, safeguard and maintain secure passwords on all USG PC’s, laptops, servers, routers, firewalls, and other systems that the Desktop Support personnel has access to.
Assist with the creation and maintenance of the documentation of USG IT systems. Configuration and Support information shall be added as Solutions to the Knowledge Base in the USG Incident and Request Management System as appropriate.
Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components.
Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).
Install cable for the computer, phone system, and video surveillance system. Perform moves, adds, deletes, and other changes for phone users. Provide phone support and training to new users and solve miscellaneous phone problems.
Install network switches; install CAT 6 cabling from the server room to users' workstation areas; maintain fiber networks and troubleshoot problems.
Configure and set up servers to work with various programs; install software including, but not limited to, MS Operating systems, Office Suite, Adobe products, and security and anti-malware software. Ensure server backups and networked user backups are performed on a regular basis;
Perform preventive maintenance for computer, network, and/or peripheral equipment; test and adjust to appropriate standards.
Regular and satisfactory attendance and punctuality
Perform other services as requested by the Union Supply Director of IT or CTO.