Desktop Support Technician

EBSCO Industries Inc•Panama City Beach, FL

4d•Onsite

About The Position

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach. Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one; including life insurance and other ancillary benefits, profit sharing and employee perks. Alys Beach IT is seeking a Desktop Support Technician to support day-to-day end-user technology needs. The ideal candidate is hands-on, customer-focused, and technically capable of troubleshooting a wide range of hardware, software, and network issues. This role is critical in delivering a high-quality support experience for staff and ensuring reliable IT operations. First day medical benefits and company profit sharing. $1,000 sign-on bonus for this position.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of experience in desktop support or help desk environments.
Strong troubleshooting skills across Windows, macOS, and common business applications.
Basic understanding of networking concepts (TCP/IP, DHCP, DNS, Wi-Fi).
Strong customer service mindset with a professional and approachable demeanor.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to lift and move IT equipment (up to 50 lbs) and work on-site as needed.

Nice To Haves

Experience with Active Directory, Office 365, and endpoint management tools is a plus.

Responsibilities

Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Troubleshoot and resolve hardware, software, and basic network connectivity issues in a timely manner.
Install, configure, and maintain Windows systems, applications, and updates.
Assist with onboarding and offboarding processes, including account setup, device provisioning, and access management.
Respond to help desk tickets, document issues, and track resolutions using the IT ticketing system.
Support Wi-Fi connectivity and basic network troubleshooting across resort properties.
Maintain inventory of IT equipment and assist with asset tracking and lifecycle management.
Work with vendors for hardware repairs, replacements, and warranty services as needed.
Escalate complex technical issues to senior IT staff when appropriate.
Follow IT policies, procedures, and security best practices to protect company systems and data.
Provide excellent customer service and communicate technical concepts clearly to non-technical users.
Assist with small projects, upgrades, and system rollouts as directed by IT leadership.
Ability to work night, weekends or holidays if needed.