Desktop Support Technician Level II

Tyto Athene•Westover Air Reserve Base, MA

4d•$20 - $25•Onsite

About The Position

Tyto Athene is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Requirements

Experience managing network modernization work or system projects of similar scope and complexity
Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Excellent vertical and lateral thinking.
Superb time management skills.
Clear written and verbal communication.
Forbearing, flexible, and supportive
On site support in Westover, MA.
Active Comp TIA IAT Level II certification; i.e. SecPlus+ certification.
Clearance: Active DoD Secret clearance
Travel: Minimal, less than 10%

Responsibilities

Provide support to end-users for PC, server, mainframe applications, and hardware.
Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Maintain currency and highest level of technical skill in field of expertise.