Desktop Support Technician II

Tampa Family Health Centers • Tampa, FL

3d • Onsite

About The Position

Are you a problem-solver who loves being in the field and making technology work seamlessly? Tampa Family Health Centers is hiring a Desktop Support Technician to deliver reliable, high-quality IT support across our health centers. This is a dynamic, hands-on role where your skills directly support providers, staff, and patient care every single day.

If you enjoy variety, autonomy, and being the go-to technical expert, this opportunity is for you.

Requirements

• Associate degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 2+ years of desktop support experience in a mid-to-large environment
• Strong troubleshooting and analytical thinking skills
• Proficiency with Windows and Mac operating systems
• Experience supporting Microsoft client-server environments
• Ability to explain technical concepts in clear, simple terms
• Strong written and verbal communication skills
• Ability to work independently while maintaining high service standards
• Reliable transportation and ability to safely travel between locations

Nice To Haves

• Industry certifications (CompTIA, Microsoft, etc.) are a plus

Responsibilities

• Provide hands-on support for desktops, laptops, printers, and phones
• Install, relocate, and maintain equipment across multiple sites
• Troubleshoot hardware, software, and network connectivity issues
• Support IT components of medical devices and clinical technology
• Create and manage user accounts, passwords, and access permissions
• Communicate ticket updates and provide timely follow-up to users
• Collaborate with vendors to resolve hardware and software issues
• Assist with enterprise systems and IT initiatives
• Travel locally to support installs, upgrades, and troubleshooting
• Provide status updates and reports to IT leadership

Benefits

• Mission-driven work that makes a real impact in the community
• Exposure to healthcare technology and enterprise IT systems
• A collaborative, supportive team environment
• A role where your technical skills directly support patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree