Desktop Support Technician II

Denali Advanced Integration•Redmond, WA

27d•Onsite

About The Position

The Desktop Support Technician is part of an internal Denali team responsible for providing technical support and deployment services.

High School Diploma is Required
3 - 5 Years of Experience
Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
MS Office, and other software application setups, upgrades, and troubleshooting
Ticket management utilizing trouble ticket tracking applications
Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
Printer support and maintenance
Mastery of Desktop Support Technician I job duties
Superior customer service skills. Excellent verbal, written, and interpersonal skills
Ability to work independently with minimal supervision as needed

AA degree in an IT-related field is strongly preferred. High school diploma is required
An A+, MCP, and/or MCDST Certification strongly desired
Experience in a Macintosh environment is a plus

Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
Remote moderately complex desk-side technical support including remote control of end-users' devices
Research and provide recommendations for technical upgrades and changes to end-user devices and systems
Assist with the creation and maintenance of technical and user documentation
Communicate status updates to customer and coordination/project management resources
Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.
Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.
Additional paid sick leave is also provided if required by state or local law.

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