Desktop Support Techn

TEKsystems • Cedar Rapids, IA

4d • $20 - $28 • Onsite

About The Position

This position will provide IT support for clients labs. Our labs serve as a workspace for a variety of engineering activities. The client landscape includes a variety of current and legacy technology including; Windows, Red Hat, Ubuntu, Solaris systems and accompanying hardware. Lab systems adhere to strict Government regulations and team members must operate in accordance with Corporate policies.

Requirements

• Desktop
• Troubleshooting
• windows
• linux
• security clearance
• High school diploma or equivalent
• Candidate should have at least 2+ years med/large enterprise experience in at least two of the following:
• Client computer hardware support
• Customer service
• Windows (XP or newer OS)

Nice To Haves

• Government Security Clearance is a nice to have but not required.
• Linux Operating Systems

Responsibilities

• Software & hardware support
• Systems maintenance
• Systems upgrades
• Technical implementation reviews with customer and peers
• Knowledge documentation & review
• Identify gaps in process and propose ideas to improve efficiency
• Infrastructure support of small / local environments
• Coordinating cross-functional work activities with peer groups
• Customer communications in regards to systems outages and maintenance activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees