Desktop Support Tech

Ardent Health Services • Montclair, NJ

11d • Onsite

About The Position

Join our team as a day shift, full-time, IT, Desktop support Technician in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Learn more about the benefits offered for this job.
Get to Know Your Team:
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Requirements

• Associates’ degree in Information Systems / Computer Science
• Additional years of technical training may substitute for the required education on a year-for-year basis.
• Experience with Desktop operating systems, Windows Server and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom).
• Experience with Microsoft Teams room and A/V equipment.
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
• Strong analytical and problem solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.

Nice To Haves

• MCP certification.
• A+ certification.
• SCCM deployment and Microsoft Office 365 experience a plus.
• Additional knowledge in scripting (e.g. PowerShell) and other remote tools a plus.

Responsibilities

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
• Occasional travel to other markets may be requested

Benefits

• We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree