Desktop Support Specialist
About The Position
As a Desktop Support Specialist, you will make an impact by ensuring a seamless end-user computing experience. Your expertise will secure well-configured desktop and laptop environments that directly enhance employee productivity. In this role, you’ll lead desktop and laptop imaging using Microsoft Endpoint Configuration Manager, while also providing responsive, hands-on support for hardware, software, and connectivity issues. By reducing downtime and enabling efficient deployments, you’ll make a measurable impact on day-to-day operations across the organization.You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infra Ops Manager.
Requirements
- 6+ years of experience with MECM (SCCM) for OS deployment, desktop imaging, and device configuration
- Strong Windows OS troubleshooting and endpoint support experience
- Hands-on experience with desktop and laptop hardware, peripherals, and break/fix support
- Working knowledge of Active Directory fundamentals
- Experience using ITSM tools for ticketing and documentation
- Strong communication skills and a customer-focused approach
Nice To Haves
- Exposure to Microsoft Intune and Autopilot
- Experience supporting users in an on-site or enterprise environment
- Familiarity with endpoint security, patching, or device compliance concepts
- Ability to adapt to changing priorities and support multiple requests effectively
Responsibilities
- Build, deploy, and troubleshoot desktop and laptop images using Microsoft Endpoint Configuration Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management
- Provide on-site deskside “hands and feet” support for hardware, software, and peripheral issues
- Troubleshoot Windows operating system, endpoint hardware, and connectivity issues
- Support basic Intune and Autopilot activities for device provisioning and enrollment
- Assist with Active Directory–related identity and access tasks
- Document incidents, service requests, and resolutions using ITSM tools
- Deliver timely, professional support while working independently and following established processes
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
