Desktop Support Specialist

Liebherr • Saline, MI

2d • Onsite

About The Position

The Desktop Support Specialist is the central point of contact for all IT-related incidents and service requests. The role of the Desktop Support Specialist is to provide first line support for internal and external Liebherr customers. The Desktop Support Specialist is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery. Desktop Support staff work in a dynamic, fast-paced environment that provides services over the phone, through email, in person (for walk-in customers) and self-service. For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.

Requirements

• High school diploma or GED with 0-1 years of relevant position-related experience; or 1-2 years of related experience; or a combination of education and experience.

Nice To Haves

• A Microsoft certification is preferred.

Responsibilities

• Perform onsite desk side support as first call to troubleshoot and resolve all desktop/laptop issues for end users.
• Schedule, deliver and install hardware, software and related equipment in a Windows based environment and provide system support and network connection.
• Maintain and account for inventory of IT components and record, track and escalate calls through established tracking system.
• Provides a high standard of desktop service and maintains quality workmanship standards by utilizing efficient process procedures and operations.
• Performs other related duties as required to accomplish the objectives of the position
• Provide dedicated onsite technical support in diagnosing, troubleshooting and repairing basic hardware, software and peripherals
• Ensure quality service and customer satisfaction for critical first-time resolution of calls.
• Knowledge of how to assemble and disassemble personal computer components, including cabling.

Benefits

• We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees