Desktop Support Specialist

Sentinel•Scottsdale, AZ

6d•Onsite

About The Position

Sentinel Technologies is seeking a Desktop Support Specialist who can hit the ground running and thrive in a fast-paced environment. This entry-level position is ideal for someone with a strong interest in IT, a calm and positive demeanor, and the ability to learn quickly. You’ll work closely with two experienced IT professionals who will mentor you as you grow your technical skills. This role involves providing hands-on technical support, managing onboarding/offboarding processes, and performing occasional physical tasks such as setting up workstations or moving equipment. If you’re proactive, eager to learn, and ready to take ownership of issues, this is a great opportunity to build a solid foundation in IT. This is a contract position that is based 100% onsite in Scottsdale, AZ with a strict schedule of 9am-5pm. MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers . As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact [email protected] . The “Know Your Rights” Poster is available here https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Sentinel EEO Policy Statement is available here. https://www.sentinel.com/about/diversity JFNDNP

Requirements

Associate’s or Bachelor’s degree in IT or related field (or equivalent experience).
Minimum 1 year experience in a help desk or technical support role; enthusiasm for technology is essential.
Technical Skills: Familiarity with Windows and macOS environments. Basic networking knowledge (TCP/IP, DNS, DHCP). Exposure to ticketing systems and enterprise tools is a plus.
Soft Skills: Calm, positive personality with strong interpersonal skills. Self-starter with a desire to learn and take initiative. Excellent problem-solving and time management abilities.
Ability and willingness to travel up to 50% of the time across the U.S.
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Responsibilities

Help Desk Support: Serve as the first point of contact for technical issues, resolving hardware, software, and network problems with assistance from our MSP.
Onboarding & Offboarding: Set up workstations, accounts, and system access for new hires; manage equipment and account deactivation for departing employees.
Hardware Setup & Physical Tasks: Install and configure devices, move IT equipment, and assist with office technology setups.
Issue Ownership: Take responsibility for troubleshooting and resolving issues, escalating when necessary.
Process Improvement: Document procedures and contribute to creating SOPs for IT operations.
Technology Learning: Gain exposure to a wide range of technologies, including Windows, macOS, Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs.
Inventory Management: Track and maintain IT assets and equipment.
User Training: Provide basic guidance to employees on technology best practices.