Desktop Support Specialist

SailPoint • Austin, TX

1d

About The Position

At SailPoint, our information technology team is the foundation that enables our entire organization to innovate securely and effectively. We provide our crew with a clear, actionable roadmap for success, outlining specific, measurable, and time-based goals. This empowers you to take ownership of your role, ramp up quickly, and see your direct impact. We are seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.

Requirements

• HS Diploma or equivalent required.

Responsibilities

• Act as the primary responder for all incoming technical support issues.
• Perform hands-on and remote troubleshooting, maintenance, and setup for all end-user equipment and applications.
• Execute daily administrative tasks within Active Directory, Office 365, and other assigned systems.
• Continuously author documentation for solutions, support procedures, and system processes.
• Utilize our service desk software to clearly and efficiently track tasks, resolutions, and time.
• Work with other Helpdesk team members to coordinate end-user support and escalations.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED