Desktop Support Specialist

OKIN Process, Inc. • San Antonio, TX

just now • $18 • Onsite

About The Position

We are seeking a reliable and tech-savvy IT Support Specialist to provide day-to-day technical support to our team. This role is responsible for troubleshooting hardware and software issues, supporting users, maintaining systems, and ensuring smooth IT operations. The ideal candidate is detail-oriented, responsive, flexible, and comfortable supporting both onsite and remote users.

Requirements

• GED or high school diploma
• Strong background in technology
• Knowledge of Windows and/or macOS environments
• Basic understanding of networking (TCP/IP, Wi-Fi, routers)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Strong attention to detail
• Ability to prioritize tasks in a fast-paced environment
• Clear and patient communication style
• Ability to work independently with minimal supervision
• Strong organizational skills

Nice To Haves

• Experience with Microsoft 365
• Familiarity with ticketing systems
• Basic cybersecurity awareness
• CompTIA A+ or similar certification

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Manage user accounts (password resets, permissions, onboarding/offboarding)
• Assist with email, VPN, and remote access support
• Document technical issues and resolutions
• Support system updates, backups, and security protocols
• Coordinate with third-party vendors when necessary
• Maintain IT inventory and equipment tracking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED