Desktop Support Specialist
About The Position
Desktop Support Specialist - Supporting USPS Enterprise Analytics Step into a role that keeps technology running for an organization that moves the nation. As a Desktop Support Specialist supporting USPS Enterprise Analytics in Merrifield, VA, you'll be the trusted expert ensuring seamless performance for high-visibility users and essential operations. Your work keeps data flowing - and America moving. What You'll Do Deliver expert troubleshooting, break/fix support, imaging, and setup for Windows 11, Office 365, and HP laptops Provide polished "white-glove" support for VIPs, Directors, and senior leadership Support users with confidence across Microsoft Office, Adobe Acrobat, and USPS-approved tools Strengthen security by leveraging SentinelOne and other endpoint protection solutions Resolve LAN/WAN networking issues to maintain stable, fast connections Help drive technology improvements with workstation deployments, asset tracking, and inventory management Manage badge access and profiles after training Tackle daily support needs including printer issues, account lockouts, MFA challenges, and device connectivity Keep productivity on track by updating and resolving tickets in ServiceNow Bring a proactive, service-first mindset in a fast-paced enterprise environment What You Bring 2-5 years in Desktop Support, IT Support, or similar hands-on technical role Bachelor's degree in a related field Expertise with Windows 10/11, Office 365, and enterprise applications Core networking knowledge: TCP/IP, DNS, DHCP, VLANs Experience supporting executive-level end users Strong communication skills and a reputation for solving problems quickly Ability to work onsite and adapt to changing priorities Self-driven with the confidence to take initiative and anticipate needs Able to pass background and drug screening requirements MBA Consulting Services, Inc. (MBA) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, engineering, professional services, and facilities management solutions. We have proven expertise in delivering custom data analytics, digital services, systems engineering, human factor engineering, and infrastructure solutions. MBA is headquartered in Chantilly, Virginia, has more than 350 employees, and is in 46 locations worldwide. With proven leadership and a 20-year heritage, our reputation has been forged by acquiring and developing the best talent in a values-driven culture of integrity, respect, and quality solutions.
Requirements
- 2-5 years in Desktop Support, IT Support, or similar hands-on technical role
- Bachelor's degree in a related field
- Expertise with Windows 10/11, Office 365, and enterprise applications
- Core networking knowledge: TCP/IP, DNS, DHCP, VLANs
- Experience supporting executive-level end users
- Strong communication skills and a reputation for solving problems quickly
- Ability to work onsite and adapt to changing priorities
- Self-driven with the confidence to take initiative and anticipate needs
- Able to pass background and drug screening requirements
Responsibilities
- Deliver expert troubleshooting, break/fix support, imaging, and setup for Windows 11, Office 365, and HP laptops
- Provide polished "white-glove" support for VIPs, Directors, and senior leadership
- Support users with confidence across Microsoft Office, Adobe Acrobat, and USPS-approved tools
- Strengthen security by leveraging SentinelOne and other endpoint protection solutions
- Resolve LAN/WAN networking issues to maintain stable, fast connections
- Help drive technology improvements with workstation deployments, asset tracking, and inventory management
- Manage badge access and profiles after training
- Tackle daily support needs including printer issues, account lockouts, MFA challenges, and device connectivity
- Keep productivity on track by updating and resolving tickets in ServiceNow
- Bring a proactive, service-first mindset in a fast-paced enterprise environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
101-250 employees
