Desktop Support Specialist

TEKsystems

2d•$26 - $33•Onsite

About The Position

The IT Support Technician II plays a key role in delivering exceptional customer service and technical support to team members and enterprise projects. This position operates in a fast‑paced, high‑energy environment where each day brings new opportunities to make a meaningful impact. The ideal candidate is detail‑oriented, proactive, and comfortable supporting a wide range of technologies across both office and production environments.

Requirements

2+ years of hands‑on experience in desktop support across diverse environments
2+ years of experience supporting Windows‑based endpoints (laptops and desktops)
1+ year of experience working with Linux operating systems
Strong customer service orientation and commitment to user satisfaction
Demonstrated ability to troubleshoot and resolve complex technical issues efficiently
Ability to collaborate effectively with cross‑functional teams
Ability to translate technical concepts into clear, understandable language for non‑technical users
Proficiency interpreting and applying information from technical manuals and procedural documentation
Excellent interpersonal, verbal, and written communication skills
Self‑driven, detail‑oriented, and proactive in problem‑solving
Up‑to‑date knowledge of current industry trends and emerging technologies
Valid driver's license and ability to meet insurability requirements
Willingness to travel to additional plant locations as needed
Exceptional verbal and written communication skills, with the ability to collaborate at all levels
Strong problem‑solving skills and demonstrated leadership capabilities
Ability to present technical information clearly and motivate team members
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong internet navigation and general computer skills

Nice To Haves

2‑year technical degree in computer science or a related field

Responsibilities

Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse end‑user base, ensuring timely and effective problem resolution.
Manage incidents through the enterprise helpdesk system, ensuring accurate logging, tracking, and resolution of service requests.
Provide responsive support to users via email, phone, and in‑person interactions while maintaining a high standard of customer service.
Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals.
Install, configure, and troubleshoot hardware and software across user devices to ensure optimal performance and reliability.
Maintain detailed documentation of assigned tasks within the enterprise ticketing system, adhering to established SLAs and escalating issues when necessary.
Support Windows operating systems, Microsoft 365 applications, and print management systems.
Facilitate IT onboarding for new team members, ensuring proper provisioning of all required systems and access.
Provide technical support for IT devices that enable plant operations and manufacturing technologies.
Participate in an on‑call rotation to provide after‑hours and weekend support as needed.
Collaborate with Infrastructure Engineering teams to support hardware and software deployments and implementations.
Perform additional duties and responsibilities as required.