Desktop Support Specialist II: IT Hoag Clinic

Hoag • Costa Mesa, CA

1d

About The Position

The Desktop Support Specialist II is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices. Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of Hoag Hospital's (Hoag) Desktop services. The Desktop Support Specialist II develops or modifies procedures for support of Hoag standard hardware and software. Logs all service/repair activity and performs system set up for new hires. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Requirements

• High School Diploma or GED required
• A minimum of 3 years experience required or demonstrated equivalent skill level.
• Related experience in technical support position
• Required to service remote Hoag sites providing their own transportation and vehicle insurance
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products) experience required
• Knowledge of Hoag's application environment
• CA Issued Driver’s License

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred
• MCSE certification
• A+ certification or equivalent
• Network+ certification
• Security+ certification

Responsibilities

• providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices
• evaluate, install and maintain both hardware and software solutions
• assisting with the implementation and support of Hoag Hospital's (Hoag) Desktop services
• develops or modifies procedures for support of Hoag standard hardware and software
• Logs all service/repair activity
• performs system set up for new hires

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED