Desktop Support Operations Assistant

Heritage Auctions•Irving, TX

40m•Onsite

About The Position

About Heritage Auctions Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate. SUMMARY: A Desktop Ops Assistant provides operational support to the Desktop Support team, handling routine projects and procedures related to computer hardware maintenance and inventory, office organization and cleanliness, and physical technology projects on-site. LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

Requirements

The Desktop Ops Technician will lift items of around 50 lbs. regularly.
This role is an on-site role.

Responsibilities

Maintain inventory of in-stock computer systems, including performing system imaging, system backup, physical cleaning, and preparation for computer retirement.
Regularly evaluate peripheral stock in the department office, ensuring all hardware is in its prescribed place, and maintain a minimum stock for necessary items.
Periodically assist with ticket responses at the tier 1 level, escalating any unresolved issues to Desktop Support Technicians.
Frequently audit remote auction and trade show equipment.
Create and maintain SOP documents for internal procedures.
Prepare hardware kits and packages for employee onboarding and verify new employee work environments are set up with the necessary technology (in tandem with Desktop Support Technicians)
Other duties as required.