Desktop Support
About The Position
Description - Working knowledge relative to: • Computer hardware • Awareness of Networking • Communications Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position: • Desktop/laptop hardware, operating systems, and Office suite • IP networking • Event monitoring, logging, and data collection techniques • Virtualization Technologies • Windows desktop operating system Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position: Windows servers Linux Operating systems CISCO switching and routing Ability to interact with client calls, provide customer service, and respond to IT requests. An understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now. Experience with the application of math and algebra. Demonstrated ability working with data reporting tools such as Excel. Ability to identify, research, and analyze system hardware problems and perform system evaluations. Demonstrated ability to interact, guide, and communicate effectively with all stakeholders. Demonstrated ability to read and write fluently in English.
Requirements
- Computer hardware
- Awareness of Networking
- Communications
- Desktop/laptop hardware, operating systems, and Office suite
- IP networking
- Event monitoring, logging, and data collection techniques
- Virtualization Technologies
- Windows desktop operating system
- Windows servers
- Linux Operating systems
- CISCO switching and routing
- Ability to interact with client calls, provide customer service, and respond to IT requests
- Understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now
- Experience with the application of math and algebra
- Demonstrated ability working with data reporting tools such as Excel
- Ability to identify, research, and analyze system hardware problems and perform system evaluations
- Demonstrated ability to interact, guide, and communicate effectively with all stakeholders
- Demonstrated ability to read and write fluently in English
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
