Desktop Support

TEKsystems•Dallas, TX

1d•$18 - $23•Onsite

About The Position

Provide 24/7/365 Level 1 support for the clients Network Operation Center. This role will perform white glove service tending to a floor of over 300 desktop users. They will open Incidents and Service requests for the OCC as required. Serve as a liaison between Technology and the OCC during BCP events Resolve desktop software issues and escalate to L2 when appropriate. Maintain familiarity with OCC specific applications and hardware (SWIFT, AVtec Scout Phone System) Replace malfunctioning equipment with hot-spare equipment. (Maintain inventory levels with HDQ Services) Assist with the operation of Crestron based A/V systems throughout the OCC and TOPS building. Image, configure, and install new equipment as required. Provide excellent Customer Service for Customers at all levels (Leadership and Non-Leadership) They will Interface with SWA Technology Teams for incident resolution; provide hands on the floor during system-wide events. This role will also support projects and initiatives as needed including desk buildouts, performing refreshes, installing hardware, and setting up desktops in training rooms.

Requirements

Minimum of 1 year for all skill set requirements and capabilities as a Desktop Technician
Must have experience with Windows 11 and office365 install/build.
Working knowledge and ability to troubleshoot basic Windows 10 & 11 issues.
Ability to troubleshoot and resolve basic hardware issues.
Ability to troubleshoot basic network issues.
Basic knowledge of Ethernet topology, TCP/IP protocol, and Microsoft products
Printer mapping on an enterprise level
Cable management skills
Excellent written and communication skills
Must have excellent customer service skills and be able to follow predefined standards and procedures.
Attention to detail and completion of assigned tasks in a quick paced environment is required.
Previous experience working with ITSM special requirements
ServiceNow

Responsibilities

Provide 24/7/365 Level 1 support for the clients Network Operation Center
Perform white glove service tending to a floor of over 300 desktop users
Open Incidents and Service requests for the OCC as required
Serve as a liaison between Technology and the OCC during BCP events
Resolve desktop software issues and escalate to L2 when appropriate
Maintain familiarity with OCC specific applications and hardware (SWIFT, AVtec Scout Phone System)
Replace malfunctioning equipment with hot-spare equipment. (Maintain inventory levels with HDQ Services)
Assist with the operation of Crestron based A/V systems throughout the OCC and TOPS building
Image, configure, and install new equipment as required
Provide excellent Customer Service for Customers at all levels (Leadership and Non-Leadership)
Interface with SWA Technology Teams for incident resolution; provide hands on the floor during system-wide events
Support projects and initiatives as needed including desk buildouts, performing refreshes, installing hardware, and setting up desktops in training rooms.