Desktop Support Intern

AvanSix • Philadelphia, PA

1d • $25 • Onsite

About The Position

The Desktop Support Intern provides on-site desktop and technical support to users and reports to the IT Support Manager. This role supports day-to-day end-user technology needs under the guidance of senior support staff.

Requirements

• Currently enrolled in an accredited undergraduate or graduate college/university program in Information Technology, Information Systems, Computer Science, or a related field
• Undergraduate students should be at a junior or senior class level
• Basic familiarity with Windows and Microsoft 365 (coursework, labs, or personal projects acceptable)
• Strong customer service mindset with a willingness to learn and take direction

Nice To Haves

• Excellent interpersonal and communication skills to work with users, fellow teammates and management
• Demonstrated organizational and time management skills
• Demonstrates analytical and problem-solving skills
• Demonstrated commitment to following-up and following-through to ensure all break/fix and project assignments are completed timely and quality fashion
• Demonstrated customer service skills
• Ability to implement process improvements
• Familiarity with Microsoft Office / Microsoft 365 and Windows 10/11
• Must be able to function as part of a team providing a high level of quality service to clients

Responsibilities

• Provide basic hardware, software, and application support across common end-user platforms (Windows PCs/laptops and mobile devices) with guidance as needed
• Monitor and respond to help desk requests from employees, providing problem resolution via phone, email, remote access, and in-person support
• Prepare, image, and deploy end-user hardware (desktops, laptops, peripherals) and assist with mobile device setup
• Assist with printer deployment, troubleshooting, and basic supply coordination
• Help maintain accurate IT asset inventory and track hardware assignments
• Assist with support for mobile devices and related services
• Provide basic assistance with network connectivity issues and coordinate with infrastructure teams for on-site support as needed
• Assist with user account and access tasks (e.g., password resets and group membership changes) under supervision
• Update tickets and assignments according to established procedures
• Clearly communicate problems, issues and potential solutions to team members, colleagues and organizational administration as needed

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed