Desktop Support Intern

AdvanSix • Philadelphia, PA

1d • $25 • Onsite

About The Position

AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.

Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at http://www.advansix.com

Why work at AdvanSix?
• We provide benefits that are industry competitive and focused on employee well-being
• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Position Summary: The Desktop Support Intern provides on-site desktop and technical support to users and reports to the IT Support Manager. This role supports day-to-day end-user technology needs under the guidance of senior support staff.

Requirements

• Currently enrolled in an accredited undergraduate or graduate college/university program in Information Technology, Information Systems, Computer Science, or a related field
• Undergraduate students should be at a junior or senior class level
• Basic familiarity with Windows and Microsoft 365 (coursework, labs, or personal projects acceptable)
• Strong customer service mindset with a willingness to learn and take direction

Nice To Haves

• Excellent interpersonal and communication skills to work with users, fellow teammates and management
• Demonstrated organizational and time management skills
• Demonstrates analytical and problem-solving skills
• Demonstrated commitment to following-up and following-through to ensure all break/fix and project assignments are completed timely and quality fashion
• Demonstrated customer service skills
• Ability to implement process improvements
• Familiarity with Microsoft Office / Microsoft 365 and Windows 10/11
• Must be able to function as part of a team providing a high level of quality service to clients

Responsibilities

• Provide basic hardware, software, and application support across common end-user platforms (Windows PCs/laptops and mobile devices) with guidance as needed
• Monitor and respond to help desk requests from employees, providing problem resolution via phone, email, remote access, and in-person support
• Prepare, image, and deploy end-user hardware (desktops, laptops, peripherals) and assist with mobile device setup
• Assist with printer deployment, troubleshooting, and basic supply coordination
• Help maintain accurate IT asset inventory and track hardware assignments
• Assist with support for mobile devices and related services
• Provide basic assistance with network connectivity issues and coordinate with infrastructure teams for on-site support as needed
• Assist with user account and access tasks (e.g., password resets and group membership changes) under supervision
• Update tickets and assignments according to established procedures
• Clearly communicate problems, issues and potential solutions to team members, colleagues and organizational administration as needed

Benefits

• We provide benefits that are industry competitive and focused on employee well-being
• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
• Hired applicants will be eligible for paid holidays, paid time off including vacation, eligibility to purchase company stock, tuition reimbursement, and a 401K with a competitive company match.
• Hired applicants will be eligible for medical, dental and vision insurance, flexible spending and health savings account eligibility, employer-provided short term disability benefits, eligibility to purchase long term disability benefits, employer-provided basic life insurance and eligibility to purchase voluntary life coverages.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees