Desktop Support Intern

PatientPoint • Cincinnati, OH

1d • Hybrid

About The Position

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Desktop Support Intern Job Summary: A Desktop Support Specialist (Co-Op / Intern) career at PatientPoint is rewarding and exciting as you will collaborate with all facets of the organization. The primary focus of the role is to provide extremely high-level customer service while solving technical issues involving information technology.  We are all about supporting the doctor-patient engagement better and you could be a part of our journey!

Requirements

• Must be a current student enrolled in a college or university
• Highly motivated, self-starter with strong written and verbal communication skills
• Demonstrated success in developing and maintaining high-performing and trusted customer relationships.
• Professional demeanor to successfully represent and serve as part of the PatientPoint brand.
• Ability to quickly learn and align with the PatientPoint organization, locations, and mission.
• Curiosity and a commitment to continuous learning.
• Motivated self-starter who proactively takes initiative.
• Poise under pressure and ability to work in a fast-paced, high-stress environment.
• Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated.
• Excellent verbal and written communication skills
• Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams.
• Exceptional organizational skills and ability to juggle competing priorities.
• Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint.
• Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization.
• Great organizational skills a must.
• Great interpersonal skills to work with customers.
• Great analytical and problem-solving skills.
• Excellent communication skills.
• Willingness to go above and beyond to assist the organization improvement efforts for IT.

Nice To Haves

• Jira and Slack familiarity a plus.
• Server background a plus.
• Understanding and experience in cloud, data centers, and server infrastructure a plus.

Responsibilities

• Assist in Provides on-site IT (Information Technology) support for the Cincinnati office and other remote offices.
• Assist in at least one major project during the term where they are accountable and responsible for specific areas of that project.
• Meet with mentor weekly.
• Track efforts and accomplishment for final slide deck for presentation to stakeholders at end of term.
• Performs installations, repairs, upgrades, and maintenance on hardware and equipment.
• Onboarding / Offboarding responsibilities.
• Answers customer questions and resolves issues.
• Manages and maintains ticket queue(s).
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Share best practices and benefit from those of your colleagues through collaboration.
• Performs analyses and prepares reports on system problem trends and issues.
• Autonomously manage and troubleshoot issues.
• Autonomously manages and troubleshoots issues while taking initiative and ownership.
• Maintain inventory and address all related IT processes through continuous improvement efforts.
• Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved.
• Develop ongoing documentation of inventory via CMDB, processes and practices related to IT policy and directives to support the organization.
• Work collaboratively with all teams, vendors, consultants, and other stakeholders.
• Build and maintain knowledge of PatientPoint products and services.
• Willing to tackle additional tasks / competencies as needed to support the organization.

Benefits

• We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees