Desktop Support Infrastructure Technician

Quest Diagnostics•Irving, TX

About The Position

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

Solving problems
MS office programs
Problem Management
Time Management
Organizational Skills
proficiency in verbal and written communications
strong commitment to customer and employee satisfaction
ability to work with customers, both internal and external
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training
Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

Responsibilities

Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
Troubleshoot and resolve all service center tickets routed to your Assignment Group
Perform IMAC all systems as applicable
Perform maintenance, patches, and updates to all systems in a timely manner
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
Contribute to team and Quest specific short, mid, and long term goals
Assist in inventory management
Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
On call for emergency situations (additional on call pay will apply)

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!