Desktop Support Engineer III

The Wonderful Company • Los Angeles, CA

17h • $48 - $58 • Onsite

About The Position

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer III. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change. The Desktop Support Engineer III will provide front-line support services for level I, II, & III IT related support issues summited by The Wonderful Company Employees. This position will be based at our West Los Angeles, CA office and working 5 days per week in the office.

Requirements

• A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Interpersonal skills. Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written/verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Nice To Haves

• A+ Certification Preferred.
• Experience with Oracle system a plus.

Responsibilities

• Install and troubleshoot software - antivirus, firewall, anti-spyware, etc...
• Information system hardware configuration and repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.
• Computer moves, adds, & changes.
• Operating systems reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Backup for general telephones including: Telephone new user setup & training. Telephone general troubleshooting. Physical layer (wiring) connectivity.
• Mobile device management.
• Troubleshoot and configure handheld barcode scanners.
• Support all T2 escalations.
• Manage projects and 3rd party vendors.
• Implement new versions/upgrades.
• Create user training for any new technologies and process changes that affect the ITS team.
• Document all processes and create user training manuals.
• Provide day to day support for DSE I and DSE II’s.
• Provide executive support to local executives.
• Travel between offices as needed.

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
• Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree