Desktop Support Analyst (FT- 1.0 FTE, Day Shift)

Bozeman Health•Bozeman, MT

About The Position

The Desktop Support Analyst ensures proper computer hardware, software, and auxiliary device operations organization wide. The Desktop Support Analyst serves primarily as a tier 2 support position for all technology end user incidents and service requests and must understand and utilize best practice principles to provide support and excellent customer service. They provide individual help or training at the desktop level and desktop peripheral level.

Requirements

Associates degree or 5 years related experience
Computer applications, MS Office, EMR, internet applications and standard office equipment
Ability to work varied shifts
Strong interpersonal, verbal and written communication skills
Self-directed, completes assignments accurately, thoroughly and with minimal oversight
Creativity, problem analysis and decision making
Strong emotional intelligence, interpersonal and teamwork skills
Lift 30 pounds of weight (pick up supplies, move equipment, etc.)
Carry equipment/supplies.
Effective Communication: Proficient in effective communication, both in person and through various technologies
Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
Ability to perform repetitive tasks as needed to fulfill job responsibilities

Nice To Haves

2 years relevant experience
Bachelor’s degree
Information Systems certifications such as Network+, A+, and/or ITIL
Experience in hospital setting

Responsibilities

Works with a variety of users to resolve hardware, software, network connectivity, and application issues.
Configures, installs, updates, maintains computers and auxiliary devices, both hardware and software.
Provides training for both hardware and application functionality.
Assists other members of the IT team to trouble shoot resolve problems.
Ensures documentation, such as Knowledgebase articles or FAQ’s are created, maintained and current.
May be assigned oversight of related services or programs such as inventory, printing, department and facility moves, or desktop image standard creation and maintenance.
Partners with applications staff to install and troubleshoot software installations and upgrades.
Ensures all work activities are captured in service management system.
Improves and maintains service management system options such as service catalog items.

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