Desktop Supp Tech
About The Position
Provide frontline technical support to end users, ensuring timely resolution of service requests and incidents submitted via ITSM platform. Responsible for maintaining and troubleshooting desktop systems, peripherals, and Microsoft 365 applications. Supports endpoint management, including device imaging, software deployment, and patch remediation. Additional responsibilities include user account provisioning, access management, supporting the internal Service Desk and contributing to a secure and efficient IT environment and participating in an on-call rotation to ensure 24/7 coverage for critical incidents.
Requirements
- Demonstrates exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.
- Maintains concentration and works independently with minimal supervision, managing tasks efficiently and reliably.
- Applies analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
- Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
- Handles stress with composure, exercises self-control, and consistently upholds company policies and company values.
- Associates’ degree (A.A.S.) or equivalent from a technical school or one plus (1+) years’ related experience and/or training; or equivalent combination of education and experience, required.
- Proficiency with Windows OS, Microsoft 365, and device imaging tools, required.
- Strong troubleshooting and communication skills, required.
Nice To Haves
- Experience using Freshservice or similar ITSM platforms, preferred.
- Familiarity with Microsoft Intune or other endpoint management tools, preferred.
- CompTIA A+ or Microsoft Fundamentals certification, preferred.
- Experience with scripting (e.g. PowerShell) for automation, preferred.
- Exposure to ITIL practices and service management workflows, preferred.
Responsibilities
- Respond to and resolve Level 1 and Level 2 support tickets via ITSM platform.
- Troubleshoot hardware, software, and connectivity issues for desktops, laptops, and mobile devices.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Provision and deprovision user accounts and manage access permissions.
- Image and configure devices using Endpoint tools and standardized deployment tools.
- Deploy software packages and patches through Endpoint tools and monitor compliance.
- Maintain accurate asset records and update the configuration management database (CMDB).
- Document support procedures and contribute to the IT knowledge base.
- Collaborate with IT teams to support application rollouts and system upgrades.
- Ensure adherence to security policies and IT operational standards.
Benefits
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
