Desktop Support Tech

UT Health East Texas•Tyler, TX

About The Position

Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.

Requirements

Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
Experience with Desktop operating systems, Windows Server and Active Directory
Experience in installing and replacing computer peripherals
Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
Experience with Microsoft Teams room and A/V equipment
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
Strong analytical and problem solving skills
Strong organizational and time management skills
Exhibits clear written and verbal communication skills

Nice To Haves

MCP certification
A+ certification
SCCM deployment and Microsoft Office 365 experience
Knowledge in scripting (e.g. Powershell) and other remote

Responsibilities

Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
Support desktop hardware, software standards and management practices including application distribution.
Set up and prepare technical equipment for deployment.
Advocate for and promote enterprise desktop standards and policies.
Ensures compliance with Enterprise Change Committee requirements and processes.
Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
Support other IT departments associated to end-user equipment as required.
Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
Track and document time associated to specific projects and daily functions.
Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
Occasional travel to other markets may be requested