Desktop Support Tech III

RealPage, Inc. • Richardson, TX

1d • $27 - $46 • Onsite

About The Position

We’re looking for a highly skilled Desktop Support Technician III to join our IT team as a Tier 3 escalation resource supporting a hybrid Windows and macOS environment.
This is an on-site role responsible for delivering advanced endpoint support, white-glove executive service, and modern device management using Intune, Autopilot, Mosyle, and Apple Business Manager.
If you thrive in high-visibility environments and enjoy solving complex endpoint challenges, we want to hear from you.

Requirements

• 5+ years of desktop or endpoint support experience
• Strong Windows & macOS troubleshooting expertise
• Hands-on experience with Intune, Autopilot, Mosyle, and ABM
• Experience supporting senior leaders and executives
• Knowledge of Azure AD, Active Directory, and M365
• Strong problem-solving and communication skills

Nice To Haves

• Microsoft Endpoint Administrator Certification
• Apple Certified Support Professional (ACSP)
• PowerShell scripting experience

Responsibilities

• Act as Tier 3 escalation for complex desktop and endpoint issues
• Provide executive/VIP white-glove technical support
• Manage Windows and macOS device provisioning and lifecycle
• Deploy and manage endpoints using: Microsoft Intune Windows Autopilot Mosyle Apple Business Manager
• Support Azure AD, Active Directory, and M365 administration
• Maintain endpoint security compliance (BitLocker, FileVault, MFA)
• Perform root cause analysis and implement long-term fixes
• Support executive meetings and high-visibility IT events
• Provide technical guidance to global IT teams

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees