Desktop Supervisor

LoanCare • Virginia Beach, VA

25d • Remote

About The Position

We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Requirements

• High School Diploma or equivalent.
• 5+ years of experience in desktop support or a similar IT role.
• 2+ years in a supervisory or leadership position.
• Strong technical knowledge of desktop operating systems, hardware, software, and peripherals.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issue.
• Ability to lead and motivate a team, fostering a positive and productive work environment
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience with desktop management tools and remote support software.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• CompTIA A+ and/or Microsoft Certified Desktop Support Technician certification.
• Strong organizational and multitasking abilities.
• Analytical and strategic thinking skills.

Responsibilities

• Supervise and lead a team of desktop support technicians, providing guidance and support to ensure efficient workflow and high-quality service.
• Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management.
• Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Ensure timely and effective resolution of technical issues reported by end-users, prioritizing tasks based on urgency and impact.
• Develop and implement standard operating procedures and best practices for desktop support services.
• Provide hands-on support for complex or escalated technical issues, working closely with other IT teams to resolve problems.
• Stay current with industry trends and work with parent company maintain compliance.
• Maintain an up-to-date inventory of desktop equipment and software licenses, ensuring compliance with company policies and procedures.
• Be the on-site point of contact for all issues or esclations.
• Train and mentor desktop support technicians, fostering a collaborative and supportive team environment.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees