Desktop Scheduler

NTT DATA • Los Angeles, CA

9h

About The Position

Maintain both 0365 and Bookings calendars for multiple techs - scheduling appointments for client deployments and requests for those techs Interact with End Users to set up calendar appointments, evaluate their needs and answer additional questions Interact with End Users to set up appointments for asset collection, collecting equipment and evaluating workstations. Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs). Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes. Make travel to remote/off-site locations as requested

Requirements

• 3+ years of experience in administrative role with computer knowledge
• Be able to lift up to 40 lbs
• Personal vehicle and ability to travel between office locations within greater Los Angeles and its surrounding areas
• Strong documentation skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and stay organized
• Proficiency with Office 365, Microsoft Outlook, and Microsoft Excel
• Knowledge of computer terminology, able to answer basic computer questions about specs
• Positive, self-motivated, and a team player with an independent and helpful demeanor

Nice To Haves

• Experience with Apple Mac OS and/or iOS
• Experience with Mobile Device Management (MDM) such as Airwatch or JAMF
• Certifications in Microsoft Office 365
• Microsoft Technology Associate certification

Responsibilities

• Maintain 0365 and Bookings calendars for multiple techs
• Schedule appointments for client deployments and requests
• Interact with End Users to set up calendar appointments
• Evaluate user needs and answer questions
• Set up appointments for asset collection
• Collect equipment and evaluate workstations
• Respond to end user inquiries and requests
• Maintain customer satisfaction and SLAs
• Manage daily Incident and/or Requests queue from an ITSM tool
• Accurately document work notes and resolution notes
• Travel to remote/off-site locations as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees