Desktop Analyst

Align Communications•Greenwich, CT

20h•$65,000 - $80,000•Onsite

About The Position

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and noncritical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment. This position follows a weekend schedule, requiring availability from Friday through Monday. The role consists of 11-hour shifts from 7:00 AM to 6:00 PM. You will also be required to report onsite at the NYC office every Monday with the same 7:00 AM-6:00 PM shift, along with flexibility to visit client sites across NY and CT as needed. This is a full-time position offering benefits, paid training, and a salary range of $65K-$80K.

Requirements

Minimum 1 year of desktop support or end-user support experience.
Strong customer service orientation and comfort interacting with users of all technical levels.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Team-oriented mindset with a willingness to learn and grow.

Nice To Haves

1-2 years of helpdesk or desktop support experience (internships included).
Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.
Some experience with Hybrid or Cloud environments is a plus.
Basic understanding of:
Microsoft 365, Exchange, Intune
Entra ID (Azure AD)
Active Directory (password resets, group membership)
Remote support tools and VPN
Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

Responsibilities

Provide frontline chat-based technical support for end users across key managed services clients.
Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
Assist users with common technical issues including:
Password resets
Basic connectivity issues
Microsoft Office / O365 troubleshooting
Desktop application support
IP phone and workstation issues
Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
Support inventory tracking for hardware, peripherals, and user equipment.
Escalate issues appropriately to senior team members when necessary.
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.