Desktop Manager
About The Position
Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD. Candidate MUST: be local to the DC area and able to work onsite 5 days a week AND be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery.
Requirements
- Bachelor’s degree in computer science or related field (or equivalent experience).
- 7+ years of enterprise desktop support experience.
- Or AA with 9 years of experience
- 3+ years of leadership or supervisory experience.
- Strong hands-on expertise with: Windows 11 enterprise environments Active Directory, Group Policy, DNS/DHCP fundamentals Endpoint security controls (encryption, AV, firewall, patching) Image creation and automated deployment tools ServiceNow or similar ITSM platform
- Experience operating in secure, regulated, or government environments.
- Strong troubleshooting and root cause analysis skills.
- Excellent written and verbal communication skills.
- One or more of the following certifications: CompTIA Security+, Network+, or equivalent ITIL Foundation (preferred)
- Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).
Nice To Haves
- Experience supporting Federal, NIH, or HHS environments.
- Experience managing desktop virtualization environments.
- ITIL Foundation certification.
- Microsoft enterprise certifications.
Responsibilities
- Oversee the design, maintenance, and optimization of Windows 11 desktop images.
- Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals.
- Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues.
- Oversee application packaging, testing, validation, and controlled deployments.
- Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management.
- Support and oversee desktop virtualization platforms and endpoint management solutions.
- Participate directly in high-impact, VIP, or enterprise-wide incidents.
- Monitor and manage ServiceNow queues, ticket quality, SLA adherence, and performance metrics.
- Establish and enforce standard operating procedures (SOPs) and documentation standards.
- Ensure accurate asset lifecycle management and hardware refresh planning.
- Coordinate onboarding/offboarding activities in compliance with security policies.
- Lead root cause analysis efforts and drive preventative solutions.
- Maintain compliance with Federal, NIH, or other regulatory standards where applicable.
- Ensure adherence to enterprise security baselines and configuration standards.
- Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness.
- Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.
- Support audit responses and documentation requirements.
- Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1–Tier 3).
- Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
