Desktop Manager

Leidos • Bethesda, MD

3d • $65,650 - $118,675 • Onsite

About The Position

Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD. Candidate MUST: be local to the DC area and able to work onsite 5 days a week AND be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance. The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery.

Requirements

• Bachelor’s degree in computer science or related field (or equivalent experience).
• 7+ years of enterprise desktop support experience. Or AA with 9 years of experience
• 3+ years of leadership or supervisory experience.
• Strong hands-on expertise with: Windows 11 enterprise environments Active Directory, Group Policy, DNS/DHCP fundamentals Endpoint security controls (encryption, AV, firewall, patching) Image creation and automated deployment tools ServiceNow or similar ITSM platform
• Experience operating in secure, regulated, or government environments.
• Strong troubleshooting and root cause analysis skills.
• Excellent written and verbal communication skills.
• One or more of the following certifications: CompTIA Security+, Network+, or equivalent ITIL Foundation (preferred)
• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Nice To Haves

• Experience supporting Federal, NIH, or HHS environments.
• Experience managing desktop virtualization environments.
• ITIL Foundation certification.
• Microsoft enterprise certifications.

Responsibilities

• Oversee the design, maintenance, and optimization of Windows 11 desktop images.
• Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals.
• Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues.
• Oversee application packaging, testing, validation, and controlled deployments.
• Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management.
• Support and oversee desktop virtualization platforms and endpoint management solutions.
• Participate directly in high-impact, VIP, or enterprise-wide incidents.
• Monitor and manage ServiceNow queues, ticket quality, SLA adherence, and performance metrics.
• Establish and enforce standard operating procedures (SOPs) and documentation standards.
• Ensure accurate asset lifecycle management and hardware refresh planning.
• Coordinate onboarding/offboarding activities in compliance with security policies.
• Lead root cause analysis efforts and drive preventative solutions.
• Maintain compliance with Federal, NIH, or other regulatory standards where applicable.
• Ensure adherence to enterprise security baselines and configuration standards.
• Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness.
• Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.
• Support audit responses and documentation requirements.
• Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1–Tier 3).
• Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.

Benefits

• Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager