Desktop & Mobility - Part Time Associate

Jackson Healthcare•Rome, GA

3d•Onsite

About The Position

Jackson Healthcare, a top 3 national healthcare staffing, search, technologies, and manufacturing firm located in Alpharetta, is offering a Part-Time Desktop & Mobility Support opportunity! Are you considering a career in technology and looking for experience? Maybe you are taking technology courses or pursuing a Bachelor’s degree in a technology-related field and need experience to supplement your classroom knowledge? Jackson Healthcare is seeking a Part-Time Desktop & Mobility Support Associate to assist our Support team for 6 months (with option to extend) with procuring, configuring and deploying end user systems. Part-Time Desktop and Mobility Support responsibilities include configuring and deploying end user mobility devices (Laptops, Tablets, Phones). To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should be familiar with popular operating systems and have the ability to work with minimal supervision. Ultimately, you will help establish our reputation as a department that offers excellent customer support during all deployments of new and replacement hardware. Come gain the experience you need while helping to further Jackson Healthcare’s strategy and mission: to improve the delivery of patient care and the lives of everyone we touch. And your work will positively impact the multiple nonprofit organizations we directly support. Find purpose in your work at Jackson Healthcare, ranked a “Best Places to Work” by Fortune and the Atlanta Business Chronicle! This role is fully onsite (not hybrid) in our Alpharetta, GA office and will run for 6 months (with option to extend) from date of hire.

Requirements

High school diploma required
Adaptability: Ability to embrace change and shift focus when unexpected work arises.
Time Management: Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
Understanding of iOS and Android
Understanding of Windows 10
Excellent communication and problem-solving skills
Multi-tasking abilities
Onsite (not hybrid) in Alpharetta, GA office
Hours/days can be flexible and will be worked out with manager; 8:30AM-5:30PM weekdays; up to 28 hours/week

Nice To Haves

Familiarity with our industry is a plus

Responsibilities

Image computers and perform post configurations
Setup desks for end users (Monitors, docking stations)
Deploy computers to end users and ensure all applications/files have been migrated
Work with Dell support to coordinate warranty replacements
Update our inventory systems as systems change ownership.
Work with Support Center department to assist with support incidents/requests
Follow up with customers to ensure their technical issues are resolved
Deploy cell phones using mobile device management. (New and Upgrade)

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