Desktop Management - Infrastructure Services

Ajna Infotech • Nashville, TN

4h • Onsite

About The Position

Role : Desktop Management - Infrastructure Services (IS)
Location: Nashville, TN – Day 1 Onsite
Duration : 6 months
Competencies: Desktop Management - Infrastructure Services (IS) - 4-6+ years experience
Profile Need Location US, (Nashville, TN)
Role Description:
Must-Have:
Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Create, maintain, and distribute reports of progress to senior leadership Migrating servers from Windows XP to Windows 7 or higher platform Maintain client databases with up to date solutions and clear record of activities Explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests

Requirements

• Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating servers from Windows XP to Windows 7 or higher platform
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests
• 4-6+ years experience

Responsibilities

• Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones)
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating servers from Windows XP to Windows 7 or higher platform
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree