Director, Infrastructure Services

Direct Travel • Schaumburg, IL

1d • Hybrid

About The Position

The Director of Infrastructure is responsible for overseeing an organization’s
IT infrastructure, including networks, servers, and data centers. They lead a
team to ensure the availability, security, and efficiency of infrastructure
systems, develop strategic plans, and manage budgets. This role plays a critical
role in supporting the organization’s technological needs and objectives.

Requirements

• Bachelor’s degree in IT, computer science or management related field or equivalent experience.
• Experience working with technologies including Microsoft Azure, .Net, SQL Server, Web Services, REST APIs, etc.
• 3+ years’ experience delivering business-critical IT infrastructure that includes design, administration, implementation and management experience.
• 5+ years of experience in cross-functional teams influencing senior-level management and key stakeholders effectively across the organization.
• Formal training and/or current certifications in ITIL or ITSM.
• Excellent customer service skills, including both verbal and written interpersonal communication skills.

Responsibilities

• Lead and Develop team members in a manner that reflects Creative Group’s Vision and Core Beliefs.
• Manage and coach team members focusing on their professional development and necessary training with the goal of improving execution of the planned activities to maximize results; identifies growth and educational opportunities aligned with individual career objectives.
• Interview, hire, engage, retain, and discipline and terminate with appropriate Senior Leadership Team approval when needed.
• Assess and analyze overall team performance results and service levels, initiating any actions needed to close gaps or address low team performance.
• Identify opportunities to provide feedback and demonstrate an ability to handle difficult conversations and conflict when necessary.
• Develop and deliver timely and fair performance reviews to direct staff, ensuring employee development and goal optimization.
• Identify and partner with respective department to implement training needs, as needed.
• Reinforce a team mentality within and across teams.
• Lead IT Infrastructure to ensure maximum efficiency, client outcomes, business results.
• Lead large IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make Recommendations for improving the IT infrastructure.
• Troubleshoot hardware and software issues related to internal IT.
• Evaluate vendor cost and quality of services.
• Work with security to implement resources securely.
• Manage infrastructure lifecycles.
• Communicate and validate product architecture with peers, partners and stakeholders.
• Manage the design and implementation of system architecture and interfaces using industry best practice.
• Develop reporting metrics, dashboards and status reports, including performance against SLAs.
• Ensure the needed level of infrastructure diagrams and documentation are produced and maintained.
• Manage the development of a library of deployable and documented scripts, processes, and procedures for cloud migration and operational tasks.
• Contribute to the design, documentation and testing of Business Continuity and Disaster Recovery planning as required.
• Manage the forecast of system demands and recommend upgrades, expansions and reconfigurations. Help define IT infrastructure strategy, architecture, and processes.
• Assist the team with project planning and other large collaboration efforts, while fostering an environment of open communication and problem solving.
• Work with internal and external stakeholders to obtain and translate requirements into technical implementations.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision benefits
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

What This Job Offers

• Job Type: Full-time
• Career Level: Director