Desktop Engineer I

Teleperformance • Brownsville, TX

2d • Onsite

About The Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Purpose Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer This position is 100% onsite in Brownsville, TX . Work at home is not available for this position.

Requirements

• Must be a computer course student, graduate or have computer related work experience.
• Strong understanding of network routing protocols and their practical applications on global networks
• Experience in managing distributed inventory of network equipment
• Experience in virtual networking setup using VMware
• Experience with Cisco and Juniper product lines at a technical and hardware level
• Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
• Experience with VoIP and supporting VoIP over a production WAN
• Ability to view a computer monitor for several hours at a time
• Candidates must have open availability and able to work additional hours as needed

Nice To Haves

• Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

Responsibilities

• Assist with the support of all aspects of LAN-based networking
• Assist with the installation and maintenance of all computer hardware and software
• Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, h eadset s and software
• Cabling new and existing locations for new network, phone or other equipment
• Repair or upgrade computer systems as needed
• Provide Tier 1 level support on hardware and software technical issues
• All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees